ProjectManagement Director,Operations PMO (OPMO)–New Business & Underwriting
The Opportunity
The Operations Project Management Office (OPMO)is seeking an experiencedProject Management DirectorwithexperienceacrossNew Business/Underwritingend to end life cyclesand a proven history ofleading delivery teams of project management professionals onprojects ofmid to highcomplexity.In this highly visible role, you will report to the Head of Operations PMO (OPMO)and support projects led or supportedfromthe Operations organization.You willbe responsible forleading the effective coordination of resources, solutioning project escalations and delivering against our Operations KPIs through sound project delivery and leadership.You will lead and motivate your teamthrough adversity and change while ensuring adherence to OPMO project delivery standards.This role requires extensivecollaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement).
The Team
TheOPMOoversees the execution of initiatives acrossOperations (Protection NB & UW, Policy Holder Services / Annuity NB, Strategy & Transformation, Shared Services & Enablement andOperations Insights & Performance Optimization).Our team partners closely withDistribution, Product and Legal/Compliance to deliver value through project implementation.Weleveragestandards put in place by theenterpriseCorporate Function PMO (CFPMO) todriveconsistency acrossour portfolio.The team is focused on driving and aligning critical programs and projects across ourOperationsorganization, creating more visibility into this work, while enabling better prioritization, collaboration, and execution.We strive for continuous improvement andbestin classservice to our clients.
We are adiverse team ofproject managers, who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment.
The Impact:
As an OperationsDirector of Project Management, you will:
Direct andoverseesa project delivery team with various levels of project and program managers.
Oversees daily operation of department(s) and vendor engagements.
Has strategic focus while developing businessobjectivesfor a department(s).
Participates as member of the management team that contributes and influences the development of strategies,goalsand metrics for the larger organization.
Strong leadership skills with the proven ability to influence, interact and negotiate at and across all levels of large, complex, matrixed organizations.
Manages the development of financial and resource planning needed to achieve department(s) businessobjectives.
Manages available resources and resolves problems with impact beyond department(s)/organization.
Contributes and influences the continuous improvement of project management delivery results and efficiencies and the advancement of project management capabilities, whileretainingand attracting top diverse talent and driving a continuous improvement mindset.
Strong knowledge and extensive experience in managing, coaching,mentoringand motivating various levels of project and program managers to increase abilities and leadership skills; may also manage, coach, mentor and motivate less experienced managers of project and program managers.
Industry leading knowledge and understanding of project management best practices,toolsand techniques with proven ability to apply to project deliverables, processes,communicationsand presentations.
Ensure projects delivered and executed by staff are on-time, and quality goals are met within scope and budget that meet or exceed stakeholder needs and expectations through holding staff accountable.
Understand,promoteand contribute to MassMutual delivery methodologies,standardsand tools. Adheres to both company policy and governmental regulations concerning department(s). Manages departmental structure, employee development,trainingand planning.
Provides support for project management execution and visibility into the portfolio of work
Builds in-depth knowledge of MassMutual business, products, systems, as well as the portfolio of projects under supervision
Works closely with Operations Portfolio Lead to support transformation strategy and management reporting
The Minimum Qualifications
Bachelor's degreeor equivalentexperience andexpertise
3+ years of project management leadership experience
8+years ofproject managementexperience
- 5+ yearsDirect experience across the Life, Health & Disability new business experience
Preferred Qualifications
- 5+ years Working knowledge of Order Entry Platforms, New Business Platforms/Workbenches, Underwriting Rules Engines and Automation / Straight Through Processing
- 5+ years Working knowledge and understanding of career and third party distribution systems
- Agile/Waterfall project management experience preferred
- Excellent communication (written and verbal) and interpersonal skills
- Strong understanding of project management methodologies
- Proven success in delivering complex long-term projects on time, within budget, and to scope
- Project Management Professional (PMP) certification or equivalent preferred
- 5+ years of experience leading projects impacting the insurance industry
- 3+ years' experience within a PMO
- 10+ years of project management experience
What to Expect as Part of MassMutual and the Team
- Regular meetings with the OPMO
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
