Guest Experience Manager-Entertainment

Walt Disney World Resort • Lake Buena Vista • 1d ago

About the Role & Team

The Entertainment Guest Experience Manager (Part Time) position supports the Entertainment Operations and Production teams with the presentation, management and oversight of a variety of live show entertainment offerings in the Walt Disney World Parks and Resorts! You will lead all aspects of daily live entertainment offerings with focus on Character Operations, with visibility to Stage Shows, Disney Photo Imaging, Atmosphere Characters, Conventions, Parades and Special Events. You will have a complete understanding of the creative intent and be able to maintain that vision. You will report to an Entertainment Proprietor.

What You Will Do

Lead the daily operation of Entertainment offerings
Help with the coordination and presentation of shows, and integrating and supervising all show elements including performers, technicians, costuming, cosmetology, maintenance and Park Operations
Oversee show maintenance including coordinating brush-up rehearsals, lighting and audio calls, scenic touch-ups, and communication with costuming teams
Lead all performers and technicians, coordination and partnership with several other departments, teams and lines of business, while building relationships
Lead all forms, processes and resources to organize scheduling, payment, labor tracking and reporting tools and provide oversight of daily schedules, and time sheets
Be comfortable providing timely and actionable feedback
Rapidly adapt to a changing environment and be a versatile teammate
Be receptive to working outdoors and physical aspects of the role.

Required Qualifications & Skills

3 + years professional experience in Stage Management, Convention Events, or other live show event management
Understanding of leading multiple unionized teams
Familiarity with lighting, audio, special effects, scenic and stage set-up systems
Proficiency with multiple software/computer programs
Full scheduling availability for Saturday, Sunday, Monday, Tuesday; hours per day may vary by week

Preferred Qualifications

3 + years professional leadership experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

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