We are seeking a highly capable and forward-thinking Business Systems Analyst (BSA) to support data-driven transformation initiatives in manufacturing, logistics, supply chain, and transportation. This role requires a strong blend of business analysis expertise, SQL/data acumen, and modern documentation capabilities, including the use of AI-powered tools like Mermaid, Cursor, and intelligent documentation plugins. The ideal candidate will act as a liaison between business stakeholders and technical teams to drive the design, implementation, and documentation of scalable, insight-driven solutions.
Responsibilities:
Business Systems Analysis (70%)
- Lead end-to-end business analysis activities, including stakeholder engagement, requirement gathering, impact analysis, and solution definition.
- Profile, interpret, and analyze large datasets using T-SQL to validate business needs, troubleshoot issues, and uncover actionable insights.
- Translate business requirements into functional specifications, technical documentation, and robust data models for use in analytics and reporting.
- Collaborate with data engineering teams to design and enhance SQL-based data pipelines, integrations, and transformations.
- Actively participate in Agile ceremonies, manage sprint progress, and ensure accurate backlog grooming and task tracking in JIRA.
- Partner with QA teams to develop test scenarios, validate data output, and confirm solution alignment with business goals.
- Serve as a conduit between business and technical teams to ensure alignment, accuracy, and quality of all deliverables.
AI-Enhanced Documentation and Visualization (30%)
- Maintain structured and dynamic documentation in Confluence, using AI-powered tools like:
- Mermaid for creating flowcharts, sequence diagrams, and entity relationship diagrams.
- Cursor (AI pair programmer and documentation assistant) to auto-generate, summarize, or refactor documentation based on evolving technical discussions.
- Additional intelligent platforms or plugins (e.g., Notion AI, GitHub Copilot for markdown, Scribe) for maintaining up-to-date records of data dictionaries, user stories, system architecture, and SOPs.
- Create clear, visual representations of complex processes, data relationships, and system flows to drive shared understanding across teams.
- Automate and enhance documentation workflows to reduce manual overhead and ensure consistency, scalability, and traceability.
- Define and maintain standardized templates for business requirements, data specifications, and project deliverables.
QualificationsRequirements:
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field
- PMP Certified
- 10+ years of experience as a Business Systems Analyst supporting data-centric or transformation projects.
- Deep domain expertise in manufacturing, logistics, supply chain, or transportation.
- Proficiency in T-SQL and SQL Server for querying, data profiling, and performance optimization.
- Strong understanding of data warehousing concepts, including star/snowflake schema, fact/dimension tables, and ETL workflows
- Proven experience with JIRA, Confluence, and Agile/Scrum methodologies.
- Experience using Mermaid, Cursor, or other intelligent documentation/AI tools for visualizing or automating documentation.
- Ability to gather and document business and technical requirements
- Expertise in writing source-to-target mappings, data dictionaries, and process flow diagrams
- Skilled in data profiling and validating results from data transformation logic
- Understanding of data quality principles and ability to define quality KPIs
- Experience with data governance, metadata management, and lineage tracking
- Ability to understand and communicate data dependencies and impacts across systems
- Strong communication skills—able to translate between technical and non-technical stakeholders.
- Familiarity with data visualization platforms such as Power BI or Tableau.
- Knowledge of ETL tools or data integration frameworks (e.g., SSIS, Azure Data Factory).
- Exposure to data governance, data quality, and master data management concepts.
- Experience with ERP or transportation/warehouse management systems.
Benefits & Perks:
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
