Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Schedule: Monday to Friday, 8 AM- 5 PM
Location: Onsite - 1721 N Lee Trevino Dr, Bldg. B, El Paso, TX 79936
Primary Responsibilities:
- Provides patient care under the direct supervision of the Physical Therapist and in accordance with the patient’s written plan of care
- Verify that therapy services have been authorized approved by the payer when applicable
- Track the number of approved visits and/or treatments and notify the Physical Therapist of the corresponding status
- As instructed by the Physical Therapist, assists the patients with their assigned modalities and/or exercises to ensure comprehension, proper technique, and patient safety, in accordance with the written plan of care
- Notify the Physical Therapist or Physical Therapist Assistant if the patient reports any discomfort, increased pain, light-headedness, weakness, or other unexpected symptom(s) while performing the exercises
- Assist with appointment scheduling as needed to meet patients’ needs, minimize wait times, and facilitate efficient use of resources
- Assist with registration and/or check-out procedures as needed
- Work cooperatively with the Therapy and Clinic teams to facilitate open communication, ensure prompt delivery of care, and promote excellent customer service to both internal and external customers
- Communicate unexpected delays/wait times to patients in the therapy treatment and exercise areas
- Ensure that the lobby, treatment and exercise areas are tidy and clean throughout the shift to promote a pleasant environment for both patients and staff
- Decontaminate therapy equipment, examination tables, and other surfaces prior to and after each patient use as per manufacturer guidelines and/or company policies and standard operating procedures (SOP)
- File/retrieve patient records as applicable
- Maintain the highest standards of professional conducts
- Comply with Bloodborne Pathogens and Hazard Communication standards
- Perform all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- Intermediate level of verbal communication and customer service skills
- Ability to learn and demonstrate proficiency of learned therapy-related tasks at the completion of training
- Ability to learn and become proficient with approved Practice Management System (PMS), Electronic Health Record (EHR) and other applications as needed to meet the needs of the business
Preferred Qualifications:
- Demonstrate excellent planning, organizational, conflict resolution and interpersonal skills
- Knowledge of medical terminology preferred
- Bilingual in English and Spanish preferred
- Strong prioritization and time management skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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