Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position reports directly to the Director of Sites and will interact on a regular basis with other staff, clients, vendors, and external customers. This position works cooperatively with other organizational staff. This role is responsible for delivering exceptional administrative duties for the organization with minimal supervision and ensuring assigned areas run effectively. Key areas of responsibility include client relations, appointment coordination, general billing support, general housekeeping, and office administration while maintaining department and organizational standards.
Schedule: Monday-Friday, 8am-5pm CST
Location: 310 Clifton Ave. Minneapolis, MN 55403 OR 3601 Minnesota Dr. (Suite 525) Edina, MN 55435 OR 4100 Berkshire Lane, Plymouth MN 55446
Primary Responsibilities:
- Support the organization’s Mission, Vision, and Values
- Welcome clients, ascertain the purpose of their visit, check them in and direct them; accordingly, maintain professional boundaries and discretion with clients and staff
- Schedule client appointments, manage cancellations or rescheduling, and send appointment reminders
- Accurately enter client information into electronic medical record system, ensuring up-to-date records. Responsible for creating and maintaining efficient records management, documentation and filing systems that support organizational compliance needs
- Answer phone calls, respond to emails, and relay messages to appropriate staff members and referral partners
- Maintain accurate client records in client’s medical record, ensuring all appropriate forms are completed and documented appropriately
- Handle billing processes, accept payments, and follow appropriate billing procedures in electronic medical record
- Verify insurance coverage and ensure proper data is collected to ensure payment processing
- Ensure all activities comply with legal, professional, and ethical standards
- Ensure the security of the electronic medical record by following protocols and maintaining confidentiality
- Keep the reception area tidy and stocked with necessary supplies, manage the waiting area throughout the week. Maintain clean and presentable spaces within the clinic, including light housekeeping and stocking
- Perform clerical duties including copying, scanning, mailing, filing and transport as needed
- Assist with administrative projects and support various departments as needed
- Coordinate with site directors and leaders to ensure communication of facilities issues and needs
- Screen sensitive and confidential items that can be routinely handled and prepare appropriate responses or direct to appropriate party based on clinic protocols
- Abide by Health Insurance Portability and Accountability Act (HIPAA) guidelines associated with client privacy and documentation requests
- Attend all required and assigned meetings and trainings, being punctual for work and meetings, and other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher) OR 3+ years of front desk, administrative or customer service experience
- 1+ years of experience working in a front service desk, administrative assistant, or customer service role
- 1+ years of experience effectively presenting, reading, and interpreting information with the ability to respond to questions from internal and external customers (including staff, managers, and clients)
- 1+ years of experience using work-related software and a computer, including Microsoft Office Products (Word, Excel, PowerPoint, etc.) with minimal instruction
- 1+ years of experience reading and understanding common terminology of the mental health field
- Reliable transportation required. Employee will be reimbursed mileage according to the corporate reimbursement schedule if using a personal vehicle for work-related purposes.
Preferred Qualifications:
- 2+ years of experience working in a front service desk, administrative assistant, or customer service role
- 2+ years of experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information
- Excellent communication skills and phone etiquette
- Ability to work independently
The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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