Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
WellMed at Medical Center, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator / Medical Assistant to join our team.
ThePatient Care Coordinator / Medical Assistantis responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Location: 7622 Louis Pasteur Drive, Suite 100, San Antonio, TX 78229
Hours: Monday to Friday: 8:00 am to 5:00 pm CST
Primary Responsibilities:
- Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
- Load or update insurance information as needed
- Answer telephone calls promptly and courteously for all specialties
- Confirms and schedule appointments
- Verify eligibility and authorization and flag appointment accordingly
- Scan insurance card(s)
- Collect co-payments and outstanding balances
- Post payments received in practice management system and provide system-generated receipts
- Sends patient records to primary care physician
- Takes vital signs, performs EKGs and assists providers with patient care
- Prepares exam rooms for patients and documents patient encounters in Epic
- Practices standard infection control precautions
- Performs lab testing and quality assurance
- Prepares and tracks specimens sent to lab
- Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave
- Coordinates patient care as directed by physicians, company standards and policies
- Respects patient confidentiality at all times and treats patients with courtesy and respect
- Schedule appointments using approved scheduling guidelines
- Ability to be cross trained as a medical assistant
- Remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non-intravenous medication, performs simple specimen collection via noninvasive techniques
- Ability to collect blood specimens via venipuncture or via capillary
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
- Monitor administrative tasks in the EHR and respond timely
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- Perform other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of experience working in a medical office position
- Ability to cover other offices as needed
- Ability to be trained as an MA (must be completed within 180 days of employment) ORalready hold a registration as a medical assistant
Preferred Qualifications:
- Experience working with an electronic health record (ECW)
- Beginner level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- Knowledge of insurance carriers and managed care plans
- 1+ years of experience with knowledge of medical terms
Soft Skills:
- Strong communication and customer service skills both in person and via phone
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with others
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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