Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.
As a Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.
This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime and weekends. Employees are required to work 3 days out of our office located in Saratoga Hospital (211 Church Street, Saratoga Springs, NY) and 2 days out of Glens Falls Hospital (100 Park Street, Glens Falls, NY).
We offer 8 weeks of on-the-job training. The hours during training will be 8:00am - 4:30pm EST, Monday - Friday.
Primary Responsibilities:
- Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
- Complete applications for state and federal programs
- Review medical records and take all necessary actions to expedite benefit approval
- Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
- Maintain ongoing communication with government agencies regarding the status of claims
- Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed
- Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems
- Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records
- Willing to work in a fast-paced hospital or healthcare environment
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of Customer Service experience
- Experience with Microsoft Office products
- Must have reliable transportation
- Ability to work 3 days out of our office located in Saratoga Hospital (211 Church Street, Saratoga Springs, NY) and 2 days out of Glens Falls Hospital (100 Park Street, Glens Falls, NY)
- Ability to train from Monday - Friday, between 8:00am - 4:30pm EST, for the first 8 weeks
- Ability to work Monday - Friday, during our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime and weekends
Preferred Qualifications:
- Bilingual fluency in English and Spanish
- 1+ years of Customer Service experience within a hospital OR healthcare environment
- Experience communicating with patients and staff with various educational and socio-economic backgrounds
- EPIC experience
- Knowledge of medical terminology
- Knowledge of federal and state programs that will benefit coverage for clients
Soft Skills:
- Excellent organizational skills
- Strong communication skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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