Summary:
Who we are:
Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.
What you’ll do:
Lead a fast-paced and dynamic nonprofit Mobile Veterinary Services (MVS) program. Enjoy a broad range of responsibilities: manage an engaged, high-performing team, ensure patients receive the highest-quality care and deliver outstanding client experience to maximize the MVS program’s impact for the communities we serve. If you have a passion for mission-driven work, a desire to serve pets and people, and strong professional leadership experience, this may be the job for you.
What you’ll get:
Compensation
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is:
The target hiring range for this role is $121,000-$129,000 for a Registered Veterinarian Technician (RVT) and is $118,000-$126,000 for a non-Registered Veterinarian Technician (non-RVT).
Benefits:
• Work/life balance:
paid vacation time to relax
paid sick time to heal
three paid continuing education days and a CE stipend to keep your skills sharp
ten paid holidays to observe
plus – paid personal time off to celebrate what and when you like
• Terrific benefits package:
medical, dental, and vision insurance
pre-tax dependent care and health flexible spending accounts (FSAs)
401(k) plan with generous employer contributions beginning after one year of service
employer-paid life and long-term disability insurance
veterinary state license fee reimbursement
and more - note that benefits are subject to change annually
• Room to grow: the ASPCA has robust professional development programs to help you grow as a veterinarian and a leader
• Support: structured mentorship from experienced veterinarians - we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on
For more information on our benefits offerings, visit our website.
Work Schedule and Location
This is typically a Monday – Friday, 8-hour schedule with flexibility to work occasionally beyond the scheduled workday, including early mornings.
Work is in-person at various locations, including the logistics hub in Paramount and Mobile Clinic locations throughout the greater Los Angeles Area. Occasional flexibility in reporting to other ASPCA locations is required based on operational needs
Occasional travel outside CA (5% or less) may be required
Responsibilities:
Job responsibilities will include, but are not limited to:
Culture & People Leadership (50%):
Lead a team of managers overseeing four key functions: client experience, logistics, medicine and nursing
Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun
Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary and Medical Managers – they will report to you (solid-line) for nonmedical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) - related to medical concerns
Foster open 2-way communication with MVS team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input
Provide open and honest feedback and communication to the CM Regional Management Team to execute the department’s strategy and fulfill our mission
Partner with the People Team to hire outstanding team members
Ensure every team member receives high-quality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers
Be a consistent, visible presence at the Paramount logistics hub and in the field at MVS locations to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission
Mobile Program Oversight & Administration (50%)
Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CM’s Standard Operating Procedures to maintain smooth, consistent, top-quality operations
Achieve program impact goals – ensure mobile clinics are staffed, functioning, and filled to capacity
Support your team in working through day-to-day obstacles inherent in mobile programs to minimize disruption of services – e.g. unplanned absences, vehicle malfunctions - that may arise during early AM hours
Problem-solve: identify root causes and course-correct to overcome obstacles
Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure 100% compliance with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention
Monitor inclement weather and emergency events that may impact MVS operations; prepare and execute plans to prioritize safety
Ensure Fear Free® certifications are obtained by all staff and gentle animal handling is practiced consistently with animals in care to minimize fear, anxiety and stress
Oversee financial & administrative health of the MVS program, including medical records entry, cash management, expenses, payroll and operational efficiency
Partner with colleagues in Safety, Facilities and Legal to ensure a safe, secure and squeaky-clean environment on mobile units, Paramount Field Lot and all MVS work locations
Oversee coordination of repairs and routine maintenance for CM’s Los Angeles fleet of mobile veterinary clinics
Work effectively with inter-agency partners – e.g. other animal welfare groups or municipal animal services agencies – to achieve ASPCA priorities in the region
Oversee the development and monthly publication of the MVS schedule, prioritizing areas of greatest need
Represent the ASPCA and CM’s work to internal and external partners as needed – provide tours for donors, other department representatives, etc.
Qualifications:
Ability to manage direct reports in multiple locations
Highly motivated self-starter with ability to lead a large and complex operation while remaining close to front-line operations and supporting both strategic and tactical needs
Strong written and verbal communication skills; ability to synthesize information and communicate key messages
Proven history of building and maintaining positive working relationships with internal and external stakeholders
Excellent time management skills
Flexibility to respond to shifting priorities and an ability to communicate these clearly to others
Readily able to work with animals who are behaviorally and/or medically compromised, support staff in humane euthanasia situations
California Veterinary Technician license a plus
Must have a Commercial Driver’s License, or the ability to obtain one within the first six months of hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam and required Drug and Alcohol Testing.
Must be willing and comfortable learning to drive Mobile Clinics, which are up to 37 feet long, through city traffic (training provided by ASPCA) within the first 6 months of hire.
Previous experience driving large vehicles (e.g., RVs, box trucks, or trailers) a plus, but not required
Fear Free® Shelter certified or obtain within 60 days of employment
Obtain CDS (controlled substance registration certificate); handle controlled substances related to the veterinary medical program according to strict guidelines.
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Education and Experience:
Bachelor’s degree or equivalent work experience is required; education and/or work experience in Veterinary Technology, Business, Logistics, Hospitality, or related field, is required
Minimum 5 years of professional experience in a services field, such as veterinary clinic management, operations, healthcare or hospitality
Minimum 1 year experience training others on following and executing written Standard Operating Procedures is required
Minimum 1 year experience creating and developing written Standard Operating Procedures is preferred
Experience supervising manager-level employees strongly preferred
Minimum 5 years managing direct reports required; experience supervising manager-level employees strongly preferred
Language:
Stay Connected – Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.
Qualifications:
See above for qualifications details.
Language:
English (Required)
Education and Work Experience:
BachelorsMinimum of 5 years managing direct reports; experience managing supervisors strongly preferred, Veterinary or animal welfare experience a plus
About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
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