Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high - quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.
This position is full time, Tuesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 3:30 PM PST. It may be necessary, given the business need, to work occasional overtime and weekends. Our offices are located at Vacaville Hospital - 1010 Nut Tree Street, Vacaville, CA, 95687 and NorthBay Fairfield Hospital - 1200 B Gale Wilson Blvd, Fairfield, CA, 94533. Tuesday - Friday position will be based at Vacaville Hospital and Saturdays will be based out of NorthBay Fairfield Hospital.
This will be paid on-the-job training and the hours during training will be 7:00 AM - 3:30 PM PST from Tuesday - Saturday.
Primary Responsibilities:
- Scans documents into patients charts
- Files documents into patients charts
- Must have Medical office experience and understand the difference between medical record document types (i.e., radiology, labs, hospital consults)
- Must be extremely detailed oriented and have the ability to multi - task
- Will conduct rounds at the facility to collect discharge documentation
- Responsible for release of information as needed
- Destruction of records
- Utilize Cerner and EBRS system to enter date for birth certificates
- Provide face - to - face customer service at the facility
- Knowledge of State requirements / rules and guidelines for Birth Certificates
- Other duties as assigned
This is a high volume, customer service environment. You’ll need to be efficient, productive and thorough.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent years of work experience
- Must be 18 years of age OR older
- 1+ years of experience in a medical office and / OR medical records position
- Experience with computers and Windows based programs including Microsoft Word (create, edit, save, and send documents), Microsoft Excel (create, edit, sort, filter), Microsoft Outlook
- Ability to type and talk at the same time and navigate through multiple screens
- Access to reliable transportation and a Valid Driver's License
- Ability to travel up to 10% of the time (Domestic)
- Reside within a commutable distance to Vacaville, CA OR Fairfield, CA
- Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 3:30 PM PST from Tuesday - Saturday. It may be necessary, given the business need, to work occasional overtime or weekends.
Preferred Qualifications:
- 1+ years of related work experience including data entry
- Bilingual fluency in English and Spanish
- Experience with EMR computer applications
- Cerner experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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