Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.
ProHealth Physicians has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team.
Location: 12A Ledgebrook Dr. Mansfield Center, CT 06250. Training will be onsite in Farmington, CT for first week of orientation.
Schedule: Flexibility will be required to work between clinic hours. Clinic is open Monday-Friday, 8 AM to 6 PM, and Saturdays from 9 AM to 12 PM. Saturdays will be on a rotating basis and schedule will be determined by supervisor upon hire.
Primary Responsibilities:
- Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
- Answer incoming and make outgoing calls regarding appointment requests, follow up, etc
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Greet patients and conduct check-in process
- Monitor daily reminder call logs to reschedule appointments as needed
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
- Maintain knowledge of current OSHA and ProHealth policies
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Perform other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of receptionist experience
Preferred Qualifications:
- Bilingual in Spanish
- Experience working with an electronic health record (EPIC)
- Office Administrative/Receptionist/Clerical experience in a medical environment
- Knowledge of ICD - 10 and CPT coding
- Knowledge of medical terminology
The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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