Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8 hr shift schedules during our normal business hours of 7:30 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Quest Diagnostics, 501 East State Parkway, Schaumburg, IL, 60173.
We offer the first 4 days of paid on-the-job training. The hours of training will be 7:30 AM - 4:00 PM CST. The first 2 days will be conducted on-site.
If you are located within 35 miles of our location, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
- Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
- Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications
- Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
- Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
- Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- Experience with computers and Windows based applications, which includes the ability to learn new and complex computer system applications
- Ability to train onsite for the first 2 days in Quest Diagnostics, 501 East State Parkway, Schaumburg, IL, 60173
- Ability to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm CST from Monday - Friday including the flexibility to work occasional overtime or weekends based on business need
Preferred Qualifications:
- 1+ years of Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting, OR phone support role
- AAPC Certification
Telecommuting Requirements:
- Reside within commutable distance to 501 East State Parkway, Schaumburg, IL 60173
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Ability to multi - task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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