Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.
This position is full time, Tuesday - Saturday . Employees are required to have flexibility to work our normal business hours of 8:30 AM - 5:00 PM EST. It may be necessary, given the business need, to work occasional overtime.
We offer 4-6 weeks of paid training. The hours during training will be 8:00am to 5:00pm EST, Monday - Friday.
Primary Responsibilities:
- Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
- Complete applications for state and federal programs
- Review medical records and take all necessary actions to expedite benefit approval
- Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
- Maintain ongoing communication with government agencies regarding the status of claims
- Provide updates and assistance to hospital personnel and other Optum staff as needed
- Maintain documentation of status of claims and client contract on Optum and/or hospital computer systems
- Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.
- Willing to work in a fast-paced hospital or healthcare environment
- Other duties assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of Customer Service experience
- Experience working in a group or office space setting
- Experience with Microsoft Office products (MS Word, Excel and Outlook)
- Ability to travel and rotate up to 10% to other local healthcare facilities
- Must have reliable transportation
- Ability to work fulltime, Tuesday - Saturday. Employees are required to have flexibility to work our normal business hours of 8:30 AM - 5:00 PM EST. It may be necessary, given the business need, to work occasional overtime.
- During training, schedule will be 8:00am to 5:00pm EST, Monday - Friday.
- Ability to work on site in Albany Medical Center at 43 New Scotland Avenue Albany, NY 12208
Preferred Qualifications:
- Knowledge of federal and state programs that will benefit coverage for clients
- 1+ years of Customer Service experience within a hospital or healthcare environment
- Knowledge of medical terminology
- Experience in communicating with patients & staff with various educational & socio-economic backgrounds
- Bilingual fluency in English and Spanish
- EPIC experience
- Clerical or administrative support background
- Knowledge of ICD-10 and CPT codes
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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