As a OneMain Bankruptcy Specialist you will be involved in the provision of quality service to customers and merchants. This position fields inbound calls and works to provide a satisfactory resolution based on approved strategies. Fact-finding analytical activities are required.
In the Role
- Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries
- Handle Trustee remittances, including balance procedures
- Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims
- Perform preliminary research on unidentified payments
- Uses independent judgment to make surface decisions and resolve some situations
- Analyzes customer and branch needs/requests and makes a determination as to the best method of resolving those issues
- Provides analysis on unidentified payments, misapplied payments, as well as system rejects
- Will communicate with customers, OneMain Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys and banking institutions
- Effectively navigate systems & accurately document accounts
- Research & resolve inquiries from internal/external customer or authorized third party
- Process accounts requiring special handling
Requirements
- High School / GED Diploma
- 2 years of call center or administrative experience
- Strong phone, negotiation and problem-solving skills
- Quick thinker and creative research skills
- Ability to maintain confidentiality with sensitive information
Location: West Valley City, UT – On-site
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
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