COMMUNITY OUTREACH LIAISON

South Shore Health • Full-time • Rockland, MA, US • $48k - $57.60k / year • 21h ago

Job Description Summary

The South Shore Visiting Nurse Association (SSVNA) Community Liaison is responsible for the referral management of patients. Primarily located at South Shore Hospital, but will cover community providers as needed.

Job Description

Essential Job Functions

Identifies and prioritizes patients at community health care facilities who have requested home care services from SSVNA
Acts as consultant to SSH care managers/SSH staff regarding home care programs, community resources and alternative care settings
Establishes and develops relationships with colleagues, physicians, referral sources, patients and family members to facilitate the referral to admission process and acts as liaison between all parties
Explains the types of care and services the SSVNA offers to patients and their families
Recruits' referrals and coordinates with the Central Intake department in assisting the coordination of admissions while aligning with SSVNA’s daily capacity
Assesses incoming patient’s physical, social and psychosocial needs to ensure they meet the agency’s admission criteria.
Consults with referral sources on complex patient discharges and coordinates patient’s care with SSVNA
Obtains financial information, as necessary
Establishes open lines of communication with referral sources to promote good community relations
Works to provide excellence in service to existing accounts and strives to increase referrals
Participates in appropriate professional, community organizations, events and outreach activities
Reviews weekly Admission and Referral Reports and Dashboards.
Maintains statistical data of referrals and submits reports as required

Non-Essential Job Functions

Non-essential functions are those tasks, duties and responsibilities that are not critical to the performance of the job. Following are non-essential functions of the job, along with the corresponding performance standards
Other duties at required

SKILLS

Excellent verbal and written communication skills
Critical thinking
Creative Problem Solving
Interdisciplinary collaboration
Ability to prioritize and manage time effectively Conflict negotiation skills

KNOWLEDGE

Knowledge of home care eligibility criteria and reimbursement regulations
Knowledge of SSVNA policies and procedures
Working knowledge of varied health care insurance plans
Strong Community resources
Organizational skills
Bachelor of Science Degree preferred
Minimum Work Experience Required two (2) years health care experience

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